Privacy Policy

Effective Date: 7/23/2025
Last Updated: 7/23/2025

At Valley Insurance Collision Experts of Vegas (“VICENV,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, contact us, or use our services.


1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name
  • Phone number
  • Email address
  • Vehicle details (make, model, year)
  • Insurance or claim information
  • Any additional info you provide when contacting us or filling out our forms

Technical Information:

  • IP address
  • Browser type and device
  • Pages visited and time spent
  • Referring URLs

2. How We Use Your Information

We use your information to:

  • Review and manage your collision claim or total loss process
  • Communicate with you about your case
  • Coordinate with repair shops, insurers, or other involved parties
  • Send updates or respond to inquiries
  • Provide customer service and support
  • Improve website performance and service quality

We do not sell your personal information.

3. SMS and Phone Number Use

If you provide your phone number for SMS communication or opt in to receive SMS updates, please note:

"SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes."

We only use your phone number to communicate directly with you about your claim or related services. You can opt out at any time by replying "STOP" to any text message from us.

4. How We Share Information

We may share limited information with:

  • Trusted repair shops or service providers involved in your claim
  • Insurance carriers or adjusters, with your permission
  • Legal professionals if you request a referral

We do not share, sell, or rent SMS consent or phone numbers for marketing purposes.

5. Cookies and Tracking

We use basic cookies to help improve site functionality and user experience. These may collect anonymous technical data. You can disable cookies through your browser settings.

6. Data Protection

We follow industry-standard practices to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Choices

You can:

  • Request access to your information
  • Ask us to update or delete your data
  • Withdraw SMS consent at any time

To do so, email us at sergio@vicenv.com or call us directly.

8. Third-Party Links

Our site may include links to third-party sites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

This site is not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this policy as needed. The “Last Updated” date will always reflect the most recent version.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Valley Insurance Collision Experts of Vegas
Phone: (702) 918-0224
Email: sergio@vicenv.com
Website:  www.vicenv.com